Free shipping in the Metropolitan Region for purchases over $50,000 and in other Regions for purchases over $70,000

Shipping information

Shipping and Delivery Policies

Dispatch Times

At Europa Secreta, we strive to deliver your products as quickly as possible.

Santiago 2 to 5 business days Regions 4 to 7 business days Aysén and Magallanes up to 15 business days

There are circumstances that may delay deliveries, such as:

  • Customer absence at the time of delivery.
  • Incorrect information in the registration.
  • Customer refusal to accept the product.
  • Change of address.
  • Force majeure: natural disasters, floods, serious accidents, etc.

In case we are unable to meet the deadlines, we commit to notifying you and refunding the corresponding money.

Shipping Policies and Costs

The shipping cost will depend on the weight of the product and the destination. You can estimate the value in the shopping cart before making the payment.

Free Shipping Conditions:

  • Orders over $30,000 in the Metropolitan Region.
  • Orders over $50,000 in other Regions.

We do not ship via Chilexpress or cash on delivery. Orders are sent by our logistics operator or own transport.

In-Store Pickup

Pickup in 24 hours Purchases made Monday to Saturday. Pickup can be made 24 hours after purchase. Pickup Period You have up to 30 business days to pick up your products. If you do not, an automatic refund will be issued. In-Store Pickup Hours Monday to Sunday, from 10:00 AM to 8:00 PM. Warehouse Pickup Hours Monday to Thursday from 9:00 AM to 6:00 PM and Friday from 9:00 AM to 5:00 PM.
RENOVACIÓN DE SISTEMA.

HEMOS RENOVADO NUESTRA WEB POR COMPLETO.

Este gran cambio implica que algunos usuarios deberán restablecer su contraseña y recuperar su cuenta para volver a acceder.

Tu cuenta sigue siendo la misma, solo necesitas una contraseña nueva.

Teapots

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Tetera Ahmad Tea con Infusor 850ml - Europa Secreta - Tienda Gourmet
AHMAD

Ahmad Tea Teapot with Infuser 850ml

$19.990

SKU: 070312245

$19.990

SKU: 070312245

In stock

Tetera De Té Dammann Frères Blanca
DAMMANN

Dammann Frères White Teapot

$19.990

SKU: 090805582

$19.990

SKU: 090805582

In stock

KEW SET MUG CON INFUSOR + TE HOJA ENGLISH BREAKFAST - Europa Secreta - Tienda Gourmet
Sold out
AHMAD

KEW SET MUG WITH INFUSER + ENGLISH BREAKFAST LOOSE LEAF TEA

$49.990

SKU: 070302643

$49.990

SKU: 070302643

Out of stock

Tapa Tetera Ahmad Tea (repuesto) - Europa Secreta - Tienda Gourmet
AHMAD

Ahmad Tea Teapot Lid (replacement)

$2.990

SKU: 070311269

$2.990

SKU: 070311269

In stock

Tetera Ahmad Tea 370Ml - Europa Secreta - Tienda Gourmet
Mi tienda

Ahmad Tea Teapot 370ml

$14.990

SKU: 070311947

$14.990

SKU: 070311947

In stock

Tetera Ronnefeldt Modern - 800 ml con Infusor - Europa Secreta - Tienda Gourmet
Mi tienda

Ronnefeldt Modern Teapot - 800 ml with Infuser

$23.990

SKU: 050600535

$23.990

SKU: 050600535

In stock

Tetera de Cristal Oxford 1,75 Litros - Europa Secreta - Tienda Gourmet
DAMMANN

Oxford Glass Teapot 1.75 Liters

$89.990

SKU: 090808308

$89.990

SKU: 090808308

In stock