Free shipping in the Metropolitan Region for purchases over $50,000 and in other Regions for purchases over $70,000

Shipping information

Shipping and Delivery Policies

Dispatch Times

At Europa Secreta, we strive to deliver your products as quickly as possible.

Santiago 2 to 5 business days Regions 4 to 7 business days Aysén and Magallanes up to 15 business days

There are circumstances that may delay deliveries, such as:

  • Customer absence at the time of delivery.
  • Incorrect information in the registration.
  • Customer refusal to accept the product.
  • Change of address.
  • Force majeure: natural disasters, floods, serious accidents, etc.

In case we are unable to meet the deadlines, we commit to notifying you and refunding the corresponding money.

Shipping Policies and Costs

The shipping cost will depend on the weight of the product and the destination. You can estimate the value in the shopping cart before making the payment.

Free Shipping Conditions:

  • Orders over $30,000 in the Metropolitan Region.
  • Orders over $50,000 in other Regions.

We do not ship via Chilexpress or cash on delivery. Orders are sent by our logistics operator or own transport.

In-Store Pickup

Pickup in 24 hours Purchases made Monday to Saturday. Pickup can be made 24 hours after purchase. Pickup Period You have up to 30 business days to pick up your products. If you do not, an automatic refund will be issued. In-Store Pickup Hours Monday to Sunday, from 10:00 AM to 8:00 PM. Warehouse Pickup Hours Monday to Thursday from 9:00 AM to 6:00 PM and Friday from 9:00 AM to 5:00 PM.
RENOVACIÓN DE SISTEMA.

HEMOS RENOVADO NUESTRA WEB POR COMPLETO.

Este gran cambio implica que algunos usuarios deberán restablecer su contraseña y recuperar su cuenta para volver a acceder.

Tu cuenta sigue siendo la misma, solo necesitas una contraseña nueva.

About Us

At Europa Secreta, we are the exclusive representatives in Chile for the most renowned international gourmet brands. Our passion is to bring the excellence, tradition, and European gourmet culture directly to your table, as well as to the most demanding professionals in the hotel and gastronomy sectors.

More than a gourmet store, we are curators of experiences. Each of our products is rigorously selected for its quality, authenticity, and origin, guaranteeing unforgettable moments in every cup, preparation, and celebration. We are proud to be the home in Chile for global gastronomy icons such as Hausbrandt, Ahmad Tea, Dammann Frères and 1883 Maison Routin, among other prestigious houses.

Our purpose is to inspire you to discover, enjoy, and share new flavors. We want to accompany you in your daily life, on those special occasions that deserve a different toast, or in professional projects where quality is the hallmark that makes the difference.

Every product has a story to tell. We invite you to discover it and live the Europa Secreta experience through our website, our social media, or by visiting our physical stores:

📍 Vitacura: Alonso de Córdova 2350 📍 Las Condes: Puerta del Sol 180

Europa Secreta · A gourmet world to give, enjoy, and share.

you would only have to wait for your product to arrive directly from the old continent.

ENLACES RÁPIDOS

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