Free shipping in the Metropolitan Region for purchases over $50,000 and in other Regions for purchases over $70,000

Shipping information

Shipping and Delivery Policies

Dispatch Times

At Europa Secreta, we strive to deliver your products as quickly as possible.

Santiago 2 to 5 business days Regions 4 to 7 business days Aysén and Magallanes up to 15 business days

There are circumstances that may delay deliveries, such as:

  • Customer absence at the time of delivery.
  • Incorrect information in the registration.
  • Customer refusal to accept the product.
  • Change of address.
  • Force majeure: natural disasters, floods, serious accidents, etc.

In case we are unable to meet the deadlines, we commit to notifying you and refunding the corresponding money.

Shipping Policies and Costs

The shipping cost will depend on the weight of the product and the destination. You can estimate the value in the shopping cart before making the payment.

Free Shipping Conditions:

  • Orders over $30,000 in the Metropolitan Region.
  • Orders over $50,000 in other Regions.

We do not ship via Chilexpress or cash on delivery. Orders are sent by our logistics operator or own transport.

In-Store Pickup

Pickup in 24 hours Purchases made Monday to Saturday. Pickup can be made 24 hours after purchase. Pickup Period You have up to 30 business days to pick up your products. If you do not, an automatic refund will be issued. In-Store Pickup Hours Monday to Sunday, from 10:00 AM to 8:00 PM. Warehouse Pickup Hours Monday to Thursday from 9:00 AM to 6:00 PM and Friday from 9:00 AM to 5:00 PM.
RENOVACIÓN DE SISTEMA.

HEMOS RENOVADO NUESTRA WEB POR COMPLETO.

Este gran cambio implica que algunos usuarios deberán restablecer su contraseña y recuperar su cuenta para volver a acceder.

Tu cuenta sigue siendo la misma, solo necesitas una contraseña nueva.

Terms and Conditions of Use

COMERCIAL FIGARO

Terms and Conditions

Welcome to Comercial Figaro Limitada. Transactions made through our services are subject to these terms and conditions.

Acceptance of Terms

Acceptance of these terms is a requirement to purchase products or services from Comercial Figaro Limitada. Therefore, it is understood that anyone who conducts transactions with our company knows and accepts each and every one of the conditions described in this document.

Important Note

By using our services, you confirm that you have read, understood, and accepted all the terms and conditions set forth in this document.

These terms and conditions will apply and will be understood to be incorporated into all purchases made between customers of Comercial Figaro Limitada (RUT: 76.080.987-K) and the purchasing Customer. These terms and conditions may be modified by The Company with prior notice.

Products and Services

Comercial Figaro Limitada specializes in:

  • Sale of cold cuts and dairy products
  • Baked goods and bakery products
  • General groceries
  • Sweets and food products

All our products comply with current sanitary regulations and quality standards established by the competent authorities. The company reserves the right to modify product availability without prior notice.

Prices and Payment Methods

All product prices are expressed in Chilean pesos and include VAT where applicable.

Accepted payment methods are:

  • Cash
  • Credit and debit cards
  • Bank transfer
  • Other available electronic payment methods

The company reserves the right to modify prices without prior notice, with the prices agreed upon at the time of the transaction remaining valid.

Dispatch and Delivery

For products requiring dispatch, delivery times and methods will be coordinated according to the customer's location.

The company undertakes to deliver products in optimal preservation conditions, especially those requiring refrigeration.

Delivery times may vary depending on product availability and dispatch area.

Gift Service

Comercial Figaro Limitada offers specialized products for gifting; however, it is important to highlight the following conditions regarding this service:

Custom Gift Assembly

Currently, we do not offer a custom gift assembly service, as we do not yet have specialized personnel for the preparation of these products.

The gift packs we offer come already packaged and ready for direct delivery, including:

  • Pre-assembled gift boxes with selected products
  • Special sets already configured and ready to deliver
  • Premium presentations prepared by our suppliers

In case of purchasing products and boxes separately, these are intended for the customer to assemble their own personalized gift at home, according to their preferences and needs.

We are working to implement the custom gift pack assembly service soon. Once we have this new gifting method available, we will inform our customers through our website and other communication channels.

Information Privacy

Comercial Figaro Limitada undertakes to use the personal data provided by the user exclusively for the purposes of order processing, product delivery, and service-related communications.

We will not share, sell, or distribute your personal information to third parties without your consent, except in cases required by law or competent authorities.

Final Provisions

For any questions or queries about these terms and conditions, you can contact us at our facilities located at Puerta del Sol 180 Of 2 Null Las Condes, or through the available contact methods.

The applicable legislation for any dispute that may arise from transactions with Comercial Figaro Limitada will be the current legislation in the Republic of Chile.

COMERCIAL FIGARO LIMITADA

RUT: 76.080.987-K

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ENLACES RÁPIDOS

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